{"id":26212,"date":"2024-07-26T11:44:13","date_gmt":"2024-07-26T01:44:13","guid":{"rendered":"https:\/\/anytimefinance.com.au\/?page_id=26212"},"modified":"2024-07-26T12:24:06","modified_gmt":"2024-07-26T02:24:06","slug":"complaints-handling-policy","status":"publish","type":"page","link":"https:\/\/anytimefinance.com.au\/complaints-handling-policy\/","title":{"rendered":"Complaints Handling Policy"},"content":{"rendered":"\n
NATIONAL FINANCE CONNECTIONS PTY LTD | ACN 661 296 457 | Australian Credit Licence 543046<\/p>\n(we\/us\/our) believes that it is essential for us to have the ability, authority and proper training to
\nhear and respond appropriately to any complaints or disputes raised by our customers\n\t\t
You can lodge complaints by contacting:Mr Rob Ryan | Chief Operations OfficerNational Finance Connections Pty LtdSuite 3.01, Level 3, 12 Waterloo RoadMacquarie Park NSW 2113T: 02 8985 7358E: complaints@vikingaggregation.com.auYou may also lodge a complaint by speaking to any representative of our business who will refer you
to the Complaints Officer. You should explain the details of your complaint as clearly as you can. You
may do this verbally or in writing.To assist complainants who might need additional assistance to lodge a complaint, we:<\/p>
Credit information is personal information that relates to credit that a person has applied for or has been provided. The credit information that we will collect from you may include your records of credit that you have applied for (including the name of the credit provider, the type of credit and the amount of credit), default information or any other information that has a bearing on your credit worthiness used to determine your eligibility for credit. Credit information also includes credit reporting information supplied to us by a credit reporting body and any information that we derive from it.<\/p>\n\t\t
Our process for dealing with complaints is as follows:Acknowledgement: We will acknowledge receipt of your complaint promptly – that is, within one business day of receiving it, or as soon as practicable.Assessment and investigation: We will review your complaint carefully and promptly, taking such steps and reviewing such documents as reasonably necessary.IDR response: We will provide an ‘IDR response’, which is a written communication that sets out the final outcome of your complaint through our IDR process and your right to take your complaint to AFCA if you are not satisfied with the IDR response. If we reject or partially reject your complaint, we will clearly set out the reasons for our decision.<\/p>\t\t\n\t\t
Generally, we will provide an IDR response to you no later than 30 calendar days after receiving the complaint. However, for some specific types of credit-related complaints, the following response timeframes apply.<\/p>
<\/p>
If we do not reach agreement on your complaint, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). You can contact the AFCA scheme:<\/p>
<\/p>\n","protected":false},"excerpt":{"rendered":"
Complaints Handling Policy Internal Dispute Resolution (IDR) Process This policy provides information about our internal dispute resolution (IDR) process. Our IDR service is provided to you free of charge. NATIONAL FINANCE CONNECTIONS PTY LTD | ACN 661 296 457 | Australian Credit Licence 543046 (we\/us\/our) believes that it is essential for us to have the…<\/p>\n","protected":false},"author":8791,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\n